These policies and procedures apply to all products and services issued by Magnetic Marketing.
HOURS OF OPERATIONMagnetic Marketing corporate office is open Monday – Friday 9:00 AM to 5:00 PM CST
Magnetic Marketing shipping department is open Monday – Friday 9:00 AM to 5:00 PM CST
We close for all government observed holidaysBILLING ADDRESSWe will ship to a different address other than the billing address when indicated on the order formOVERNIGHT SHIPMENTSAll orders will ship the following business day. We will not overnight ship any ordersUNDELIVERABLE PACKAGESPackages that are returned to us as undeliverable are issued a full refund
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order by contacting us at 1-800-871-0147 or firstname.lastname@example.orgCANCELLATIONSCancellations must be made within 24 hours of placing the order or before the order ships
If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged
All refunds will be processed within 7 days
If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package
Magnetic Marketing reserves the right to cancel any order at any time if company sees fitRETURNSMagnetic Marketing will refund
100% of the purchase price (shipping excluded) of any physical product purchased from its online store or from a Magnetic Marketing staff Concierge or Business Consultant, if the return request is made within 60 days of receipt of the physical product.
95% of the purchase price (shipping excluded) of any physical product purchased from its online store or from a Magnetic Marketing staff Concierge or Business Consultant, if the return request is made after 60 days of receipt of the physical product.
No refunds are available on physical products after 90 days of receipt.
100% of the purchase price on Coaching and Mentoring products for 30 days after the purchase date.
No refunds are available after the 30 day period on Coaching and Mentoring programs.
100% of the purchase price for digital product downloads if the return request is made within 15 days of purchase
No refunds are available on digital product downloads after 15 days of purchase.
All package contents must be in AS NEW condition and all items must be delivered in a single package in order to be refunded
Money back guarantee covers price of product only. Money back guarantee does not cover shipping and handling fee
Customers must contact our support department for a RMA (Returned Merchandise Authorization) Number. This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted, nor with refunds be provided for those items.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds can only be refunded by the method the order was originally charged
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice
Shipping of the product from Magnetic Marketing will not be refunded
Shipping of the product to the Magnetic Marketing Refund Department will not be compensated
To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature
FOR Magnetic Marketing MEMBERSHIPS/SUBSCRIPTIONS ONLY: You may cancel a subscription at any time by going to www.gkic.com/member-management or contacting our office at 1-800-871-0147
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to 60 days from the original date of purchase
Excluded items from Magnetic Marketing No Hassle Return Policy.From time to time Magnetic Marketing provides our members access to certain products and services that are provided in conjunction with and through outside sources.These products are referred to as: Product Launch Products, Outside Speaker Products, Subject Matter Expert (SME) Products, and/or Mentoring Products. these Products are typically not sold through the Magnetic Marketing online store during the launch period, and hence may fall under different Guarantee Programs. Unless stated otherwise in the sales material for a specific, Product Launch Products, these Products will have Magnetic Marketing’s standard 60 day return policy for physical products, 30 day return policy for Coaching and Mentoring products, and 15 day return policy for digital product downloads.Finally, any and all Magnetic Marketing Mentoring Program will have a 30 day money back guarantee.INTERNATIONAL SHIPMENTSWarranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations
We cannot ship to APO/FPO addresses
International customers are responsible for all additional fees acquired through customsCUSTOMER SERVICE:If you have questions or comments regarding Magnetic Marketing products, please email us at: email@example.com or call 1-800-871-0147.