Posts Tagged ‘business operation’

How To Keep Your Customers From Using The Competition

By: Dan Kennedy on: March 9th, 2010 6 Comments

Yesterday I wrote about how important first impressions were to customer relations. Now, I’d like to turn our attention to what you can do to foster customer retention. Later in the game the customer relations process evolves into follow-up and follow-through. How would you react if… … you got a call from your car dealer service manager a week after having some repairs done just to make sure everything is okay? …you got a call[…]